This page is a work in progress. Please check back for updates as the situation changes. Last revised on May 7, 2020.
We live in unprecedented times! The world is fully focused on the health threat of COVID-19, and it has consumed our attention at WAI, as well.
One of the aspects of travel we value greatly is that of gaining perspective by seeing things from different points of view. Perspective is easy to lose under the glare of the 24/7 news cycle. Making plans during uncertain times with a whirlwind of anxiety-inducing headlines is challenging, at best.
Rest assured that WAI’s top priority is the safety of our travelers; we will only travel if we believe we are taking you someplace inherently safe. At the same time, life does not come with guarantees and there are calculated risks inherent with every new day we greet. One of the realities of operating tours is that the money flows from you to WAI to providers of service located throughout our destinations, worldwide. The purpose of cancellation policies and deadlines is to recognize that when that money is paid, we usually do not have recourse to get it back. At some point in time, our suppliers need that commitment from us and we, in turn, need that commitment from you.
Our goal at WAI is to find the balance between remaining flexible in order to operate adventures as scheduled and offering maximum control to travelers. The Coronavirus situation has upset all of that. Finding a balanced perspective that addresses traveler expectations and honors our commitments to our suppliers has become one of the unique challenges of COVID-19. As a small, family-owned travel business, we have limited ability to refund payments to travelers that we are not getting back from our suppliers. These realities may affect the ability of WAI to provide full refunds if a departure is cancelled due to circumstances beyond our control. More details are provided below.
We believe in the incomparable value of travel, when and where it’s safe to do so. Below we’ve laid out our best attempt to find a balanced perspective and present you with our model of decision-making. This situation is extremely fluid, and we evaluate conditions on a daily basis. Ultimately, however, the decision about whether to travel or not is yours and highly personal, based upon your own research and understanding of what is best for you.
Going forward, we are regularly monitoring the World Health Organization, the Centers for Disease Control and Prevention, and the US State Department for updates on how global conditions related to COVID-19 are unfolding.
What is the status of my WAI Tour?
Conditions for global travel continue to remain unfavorable. The US State Department has issued a Global Level 4 Health Advisory. This health advisory recommends U.S. Citizens avoid all international travel for the time-being, due to the impact of COVID-19. Traveler safety is our utmost concern, and WAI has canceled all upcoming tours through August. Participants have been contacted to discuss their options.
All WAI departures after September 1, 2020, are anticipated to operate as scheduled at this time. WAI will be diligently monitoring and will continue to provide frequent updates.
Will there be modifications to when my final payment is due?
For all 2020 tours, WAI is reassessing final payment due dates, working with our partners to extend final payments as close to scheduled departure dates as possible. Registered travelers on the scheduled departure will be notified of adjusted due dates by email. As mentioned above, WAI has limited ability to recover nonrefundable payments from vendors after they have been disbursed close to the date of departure. If circumstances beyond our control force us to cancel a tour after receiving final payments from travelers, and paying them on to our suppliers, we will do our best to recover these payments and return them to travelers affected by the tour cancellation, but we cannot guarantee a full refund. In cases where full refunds cannot be obtained, we will do our best to transfer unrefunded money as traveler credits to be applied to a future tour to that destination.
How does WAI determine when to cancel trips?
Traveler safety is our utmost concern. We are constantly monitoring global conditions via the US State Department, as well as sources mentioned above, to understand the potential impact to our programs.
If a specific destination is given a Level 1 or Level 2 Travel Advisory by the State Department:
- We will continue to operate our programs as scheduled in these countries, while monitoring the situation with our local partners.
- If you choose to cancel your trip to a Level 1 or Level 2 destination, our standard terms, conditions, and cancellation policies will apply (General Tour Conditions).
If a specific destination is given a Level 3 Travel Advisory by the State Department:
- We will plan to operate these programs as scheduled, while monitoring the situation with our local partners, and may choose to alter our itinerary to avoid the affected area(s).
- If you choose to cancel your trip to a Level 3 destination, our standard terms, conditions and cancellation policies will apply (General Tour Conditions). If you have already paid in full, we will do our best to obtain partial refunds from our local partners on your behalf. However, this may not always be possible. In cases where full refunds cannot be obtained, we will do our best to transfer unrefunded money as traveler credits to be applied to a future tour to that destination.
If a specific destination is given a Level 4 Travel Advisory by the State Department, or if a regional Level 4 Travel Advisory is issued:
- We will not operate trips that pass through these areas. If the reclassification to Level 4 occurs before departure, we may choose to alter our itinerary to avoid the affected area(s) or fully cancel the trip departure. If the reclassification and subsequent cancellation decision is made before final payments have been forwarded to our suppliers, travelers will receive a full refund. If reclassification to Level 4 forces a cancellation after travelers have made final payments, which have been forwarded on to suppliers, WAI will do everything in our power to recover these payments from suppliers and return them to the traveler, but we cannot guarantee a full refund. If a group is already in the affected country when it is reclassified to Level 4, we will either leave the affected area or facilitate your return home as soon as operationally possible. We will do everything possible to recover payments for unused services and return them to travelers, but we cannot guarantee a full refund. In cases where full refunds cannot be obtained, we will do our best to transfer unrefunded money as traveler credits to be applied to a future tour to that destination.
If I decide to travel, what actions will WAI take if the risk of Coronavirus is still prevalent?
- Guides will implement regular, robust disinfecting practices for all common surfaces in motor coaches. We’ll prioritize social distancing by minimizing seat rotation while on the coach.
- If we are mid-tour and restrictions within the country are established, we will continue operating the tour as planned but will adapt as needed depending on the circumstances. Our guide teams are flexible, and are well-versed in altering itineraries as needed throughout tours. We will do everything we can to assist travelers should they decide they wish to leave mid-tour.
- If you happen to get sick during your program, regardless of the cause, your WAI guides and local partners are trained to get you medical care. Local hospitals and clinics within the regions we travel through are identified for all programs.
- If a tour member is diagnosed with coronavirus, our tour will follow all directives from the local authorities. This may include a quarantine, and we are working with our local partners to ensure that we have local advocates in place should that occur. We will work with local and international authorities to ensure your needs are met.
Other guidelines and traveler health requirements are under consideration and will be finalized as the CDC and Federal and State governments issue guidance and regulations.
WAI has operated tours for over 30 years, and we are well practiced in adapting nimbly to evolving circumstances. Although small, our team, both in the field and in the office, is world-class. Every tour relies on 24/7 support from our home office. Local WAI partners are reliable, responsive and effective. Our ongoing commitment is to respond consistently to all unforeseen events with professionalism, compassion, and competence. Thank you for being part of the Adventure!